Yuli Setiadi


universitas pembangunan nasional veteran yogyakarta

teknologi industri - teknik informatika

1995 - Hingga sekarang
Pengalaman Kerja

pt. transretail indonesia

It Application Support Manager

2007 - Hingga sekarang

JOB FUNCTION Evaluating and monitoring conditions and business process which are run according to IT Service Management and managing IT Service for User practice, to have Stores and Supporting activities continuity while using application according to standard Service Level Agreement and Operating Level Agreement MAIN RESPONSIBILITIES 1. Organizing to enable team to execute daily IT operational activities, also maintaining IT Service stability, through standard procedures that has been set before 2. Managing team and coordinating with other team to restore a normal systems as quickly as possible, through analysis process and problem identification in order to minimize the impact on business operations if it is escalated to suitable team 3. Managing incident record collection, analysis sources of problem and ensuring problems data and facts are valid, also recommending system solutions BEHAVIOR • Able to motivate team to exceed achievement targets by providing reward and punishment. Insists on compliance with own orders or requests. • Monitoring others work to be in line with rules. Re-checking and gives feedback to work has been done • Analyze the source of problems. Setting the step of problem solving that has been sequenced previously. Analyzing causality that occurred to these • Publicly supports and adapts to major/fundamental changes that show promise of improving established ways of operating. Seeks opportunities for change in order to achieve improvement in work processes, systems, etc. Maintains composure and shows self control in the face of challenges and change. • Solicits Inputs. Genuinely values others’ input and expertise. Displays willingness to learn from others, including subordinates and peers. Solicits ideas and opinions to help form specific decisions or plans • Monitoring others work to be in line with rules. Re-checking and gives feedback to work has been done

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